You could get through it in under two weeks if you work on it regularly. But most retailers watch it once, then go back and make changes in stages — so you can start seeing results while you’re still learning.
You’ve put in the hours. Chosen products carefully. Made sure everything looks just right.
But here’s the problem:
It’s frustrating — and it’s exhausting.
The truth? Products, prices, and location can all be matched by someone else. The real difference is the customer experience you give your customers — the kind they remember, talk about, and come back for.
That’s exactly what this retail customer experience training will help you create.
You’ve put in the hours. Chosen products carefully. Made sure everything looks just right.
But here’s the problem:
It’s frustrating — and it’s exhausting.
The truth? Products, prices, and location can all be matched by someone else. The real difference is the customer experience you give your customers — the kind they remember, talk about, and come back for.
That’s exactly what this retail customer experience training will help you create.
A strong customer experience makes your store one of their “go-to” places.
They look forward to hearing from you, they stop by more often, and they bring others with them.
That loyalty means:
A strong customer experience makes your store one of their “go-to” places.
They look forward to hearing from you, they stop by more often, and they bring others with them.
That loyalty means:
You're not starting from scratch every month.
Your marketing works harder because you’re talking to people who already like and trust you.
Your sales grow without relying only on finding new customers.
Let's look at what's inside the course:
Module 1: Aligning Expectations
Set the right expectations from the start so customers feel confident buying from you — and you deliver exactly what they hoped for.
Module 2: The Essentials
Module 3: The Wow Factor
BONUS CONTENT
Let's look at what's inside the course:
Module 1: Aligning Expectations
Set the right expectations from the start so customers feel confident buying from you — and you deliver exactly what they hoped for.
Module 2: The Essentials
Module 3: The Wow Factor
BONUS CONTENT
When you sign up, you’ll get access to the entire course right away. You can binge it in a weekend or take your time — it’s up to you.
I recommend watching everything once through so you can see how all the pieces fit together.
Then, go back and focus on the areas you most want to improve, making changes one step at a time so it’s manageable and measurable.
When you sign up, you’ll get access to the entire course right away. You can binge it in a weekend or take your time — it’s up to you.
I recommend watching everything once through so you can see how all the pieces fit together.
Then, go back and focus on the areas you most want to improve, making changes one step at a time so it’s manageable and measurable.
I’ve been where you are — running a seasonal store that relied on loyal customers to return every year. Over 17 years I learned that the real driver of sales isn’t just marketing or product choice — it’s the experience customers have with you.
Once I started focusing on that, I saw stronger repeat business, bigger average spends, and more word-of-mouth referrals. I’ve since helped other retailers do the same — and now I’ve put it all into this course so you can get there faster.
I’ve been where you are — running a seasonal store that relied on loyal customers to return every year. Over 17 years I learned that the real driver of sales isn’t just marketing or product choice — it’s the experience customers have with you.
Once I started focusing on that, I saw stronger repeat business, bigger average spends, and more word-of-mouth referrals. I’ve since helped other retailers do the same — and now I’ve put it all into this course so you can get there faster.
I’m not going to slap a fake “$5,000 value” tag on this course — that’s not my style.
Here’s the real maths: if your average order value is $80, you only need three customers to come back and buy again for the course to pay for itself. The strategies you’ll learn aren’t just about those three sales — they’re designed to help you bring customers back again and again, building profit that lasts.
You’ll have three package options. If you know you work best with extra accountability, you can choose a version that includes one-on-one Zoom sessions. These aren’t generic coaching calls — they’re focused entirely on your business. Together we’ll set priorities, map your next steps, and keep you moving forward.
EXTRA BONUS: Enrol in any level of the Retail Experience course and you can add a full Digital Audit of your website and socials for just $149 (normally $249). You’ll get the discount code after you join, and you’ll have up to a month to decide if you want to grab this add-on.
I’m not going to slap a fake “$5,000 value” tag on this course — that’s not my style.
Here’s the real maths: if your average order value is $80, you only need three customers to come back and buy again for the course to pay for itself. The strategies you’ll learn aren’t just about those three sales — they’re designed to help you bring customers back again and again, building profit that lasts.
You’ll have three package options. If you know you work best with extra accountability, you can choose a version that includes one-on-one Zoom sessions. These aren’t generic coaching calls — they’re focused entirely on your business. Together we’ll set priorities, map your next steps, and keep you moving forward.
EXTRA BONUS: Enrol in any level of the Retail Experience course and you can add a full Digital Audit of your website and socials for just $149 (normally $249). You’ll get the discount code after you join, and you’ll have up to a month to decide if you want to grab this add-on.
- Full course access from day one.
- Bonus content: Product Pages That Sell + Event Planning Sheet.
- Learn at your own pace, revisit anytime.
- Everything in Self-Starter.
- One 60-minute one-on-one strategy session via Zoom, held 2 weeks after you sign up.
- During the session, we’ll focus on your store, your goals, and I’ll answer the questions to help ensure you get the maximum outcomes for your efforts. (To be held within 4 weeks of joining the program)
- Strictly limited to 3 per week.
- Everything in Self-Starter.
- Two 60-minute one-on-one strategy sessions via Zoom:
- First session: 2 weeks after you sign up.
- Second session: 4 weeks after you sign up. (These can be adjusted up to 2 months after joining)
- Each of these session is fully focused on your business — you set the priorities, and I give practical advice you can put into action straight away
- Strictly limited to 3 per week.
